A comprehensive guide of what you should do when a long distance moving company fails you.
A comprehensive guide of what you should do when a long distance moving company fails you.
Tips for moving
November 10, 2023

What to Do When Your Long-Distance Moving Company Fails You

Get a free quote now!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

When Your Long Distance Moving Company Fails You: Navigating the Challenges and Finding Solutions

Moving is already a stressful process, and when your long-distance moving company fails you, it can escalate into a logistical nightmare. In this article, we will explore common issues faced by individuals when their chosen moving company doesn't meet expectations and provide practical solutions to navigate the challenges and ensure a smoother transition to your new home.

Identifying Signs of a Failing Moving Company

Communication Breakdown: One of the early signs of trouble is a breakdown in communication. If your emails or calls go unanswered, or if there's a lack of transparency regarding your moving details, it's time to be vigilant.

Missed Deadlines: Delays are common in the moving process, but repeated missed deadlines or last-minute cancellations from the moving company should raise red flags.

Unprofessional Behavior: If the moving crew displays unprofessional behavior or seems disorganized during the initial stages, it might indicate larger problems ahead.

Immediate Steps to Take

Unfortunately, situations may arise where the long-distance moving company you've hired fails to meet your expectations. Whether it's due to delays, damages, or unexpected issues, navigating such challenges can be stressful. Here's a guide on what to do when your long-distance moving company falls short:

Document Everything to Avoid Surprises

1. Document Everything

Start by documenting any issues or discrepancies immediately. Take photographs of damaged items, note the conditions of your belongings, and keep a record of any conversations with the moving company. This documentation will serve as crucial evidence if you need to file a claim or seek compensation.

2. Contact the Moving Company

Reach out to the moving company promptly. Communicate your concerns clearly and professionally. Ask for an explanation regarding the issues you've encountered and inquire about their policies for addressing such situations. Many reputable companies are willing to work towards a resolution.

3. Review Your Contract

Thoroughly review the contract you signed with the moving company. Pay close attention to any clauses related to delays, damages, or dispute resolution. Understanding your rights and the terms of the agreement is crucial when seeking a resolution or considering legal options.

4. File a Claim

If your belongings have been damaged or lost, file a claim with the moving company. Provide the documentation you gathered, including photographs and a detailed list of the damaged items. Most moving companies have a claims process in place, and prompt action can help expedite the resolution.

5. Explore Legal Options

If the moving company proves uncooperative or fails to adequately address your concerns, consider seeking legal advice. Research local laws and regulations governing moving companies, and consult with an attorney specializing in this area. Legal action should be a last resort, but it's essential to be aware of your options.

6. Leave Reviews

Share your experiences with others by leaving reviews on relevant platforms. Honest reviews can inform future customers about potential pitfalls and help hold moving companies accountable. Be factual, objective, and specific in your reviews.

7. Learn for the Future

Use your experience to make informed decisions when choosing a moving company in the future. Research customer reviews, check references, and inquire about the company's policies on delays and damages. Learning from your experience can prevent similar issues in subsequent moves.

Moving is inherently stressful, and encountering problems with a long-distance moving company only adds to the challenges. By being proactive, documenting issues, and following these steps, you can navigate the situation with a greater likelihood of achieving a satisfactory resolution. Remember that communication is key, and a well-documented approach will serve you well in seeking compensation or resolving disputes.

With all that said, there are other alternative solutions when your moving company fails. Let’s explore:

Hiring Last-Minute Movers: In urgent situations, consider hiring a local moving company to help with the remaining tasks. While this may incur additional costs, it can be a practical solution to ensure your belongings reach the destination on time.

Renting a Truck: If the moving company fails to deliver its services, renting a truck and transporting your belongings yourself may be a viable option. Enlist the help of friends or family to make the process more manageable.

Temporary Storage: If the moving company's failure leaves you in limbo, renting a storage unit can provide a temporary solution. This allows you time to reassess your options without worrying about the safety of your possessions.

Seeking Compensation and Resolution:

Reviewing Insurance Coverage: Check the insurance coverage provided by the moving company. If your belongings were damaged or lost due to the company's negligence, you may be eligible for compensation.

Small Claims Court: If negotiations with the moving company prove fruitless, consider filing a small claims court case. This is a cost-effective way to seek compensation for damages or losses.

Better Business Bureau (BBB): Filing a complaint with the BBB can bring attention to the moving company's shortcomings and potentially lead to a resolution.

Preventive Measures for Future Moves:

Thorough Research: Before hiring a moving company, conduct thorough research. Read reviews, ask for recommendations, and check the company's reputation on platforms like the BBB.

In-Person Estimates: Whenever possible, opt for in-person estimates rather than over-the-phone assessments. This ensures a more accurate understanding of your moving needs.

Detailed Contracts: Insist on a detailed and comprehensive contract that outlines all aspects of the move, including services provided, costs, and delivery dates.


Facing the failure of a long-distance moving company can be a daunting experience, but proactive steps and a strategic approach can help mitigate the challenges. By documenting issues, exploring alternative solutions, seeking compensation when necessary, and implementing preventive measures for future moves, individuals can navigate the complexities of a move gone wrong and ensure a smoother transition to their new home.

Contact us at (718) 619-4881 for a free estimate and stress-free move. Visit our website for more information on our services.


Find us on Instagram

Instagram icon