A guide to the 7 questions to ask your long-distance moving company before trusting them with your belongings
A guide to the 7 questions to ask your long-distance moving company before trusting them with your belongings
Moving tips NYC
October 24, 2023

7 Questions to Ask Your Long Distance Moving Company Before Trusting Them With Your Belongings

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Relocating long distances is a major undertaking, and involves entrusting your valuable possessions to a moving company. To ensure a smooth and stress-free move, it's essential to choose the right long-distance moving company. Asking the right questions during your selection process can help you make an informed decision and ensure that your belongings are in capable hands. We will discuss seven crucial questions to ask your long-distance moving company before entrusting them with your cherished possessions.

Why Is It Important to Ask Your Long Distance Moving Company Questions?

Asking important questions when hiring a long-distance moving company is crucial because it ensures a stress-free relocation process. These questions help you understand the company's services, pricing, insurance, and policies. They provide clarity on critical matters such as the cost structure, timelines, and any additional fees, helping you budget effectively and avoid surprises. Furthermore, inquiring about the company's experience, licensing, and insurance coverage gives you confidence in their reliability and protection of your belongings during the move.

Ask Questions Before Trusting Your Moving Company With Your Belongings

By asking these questions, you can select a reputable and trustworthy moving company that aligns with your specific needs, making the long-distance move a successful and less daunting endeavor.

7 Questions to Ask Your Long-Distance Moving Company

1. Are You Licensed and Insured?

One of the first and most important questions to ask a long-distance moving company is whether they are licensed and insured. A legitimate moving company should have the necessary permits and insurance coverage. This ensures that they are operating within the law and that your belongings are protected during the move.

Why it is important: Licensing indicates that the company has met certain legal requirements and is accountable for its actions. Insurance coverage ensures that you will be compensated for any damage or loss of your belongings during transit.

2. What's Your Experience with Long-Distance Moves?

Experience matters in the moving industry, especially when it comes to long-distance relocations. Ask the company about their track record and the number of successful long-distance moves they have completed. A reputable company will not hesitate to give you this information.

Why it is important: Experienced movers are more likely to handle the logistical challenges of a long-distance move effectively. They can anticipate and address potential issues, ensuring a smoother and more efficient process.

3. Can You Provide References?

Request references from the moving company, specifically from customers who have recently completed long-distance moves with them. Contact these references to inquire about their experiences and satisfaction with the company's services. If that’s not possible, consider reading the company reviews.

Why it is important: Speaking with previous customers can provide valuable insights into the company's reliability, professionalism, and the quality of their services.

4. What's Your Pricing Structure?

Understanding the company's pricing structure is crucial for budgeting and avoiding unexpected costs. Inquire about their pricing method (e.g., by weight, distance, or hourly rate) and if they offer binding estimates.

Why it is important: Transparent pricing helps you make an informed decision and prevents unpleasant surprises on moving day. A binding estimate guarantees that the final cost won't exceed the provided quote, provided the scope of the move remains unchanged.

5. What Services Are Included in the Quote?

It's essential to know exactly what services are included in the quoted price. Ask about any additional charges for services like packing, unpacking, storage, moving supplies, or handling specialty items.

Why it is important: Understanding the scope of services included in the quote helps you determine if the company can meet your specific needs and whether any additional services may be required.

6. How Do You Handle Delays and Disruptions?

In the world of long-distance moves, unexpected delays and disruptions can happen. Inquire about the company's policies and procedures for addressing such situations. What happens if your delivery is delayed?

Why it is important: Knowing how the company handles unexpected delays and disruptions provides peace of mind and prepares you for possible scenarios that could impact your moving schedule.

7. What's Your Claims Process for Damaged Items?

Despite all precautions, accidents can happen during a long-distance move, leading to damaged or lost items. Ask the moving company about their claims process and how they handle damaged or missing items.

Why it is important: A clear and well-defined claims process ensures that you can seek compensation for any damaged, or lost items. It's essential to understand the company's responsibility and your rights in such situations.

In addition to these seven questions, consider asking for a written contract that outlines all the terms and conditions of the move. Carefully read through the contract, paying attention to details like pickup and delivery dates, payment terms, and the company's liability in case of damages.


Relocating long distance is a significant life event, and choosing the right long-distance moving company is a critical decision. By asking these seven questions and thoroughly researching your options, you can make an informed choice that ensures the safety of your belongings and a smooth transition to your new home. Don't hesitate to ask questions and seek clarification on any concerns you may have. It's your right and responsibility to ensure your cherished possessions are in capable hands during the moving process.

Let us take care of your belongings during the long-distance move. Call us at (718) 619-4881 for a free quote, or visit our website for more information.


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